Answering calls

Dec 6, 2024 | Calls

When a ticket is created by a customer user, it will be on the No person responsible screen in the Tickets menu. To assign it to a technician, simply open the details screen and select a user in the Responsible field. Saving this change will move this ticket to the... screen.

Call Report

Dec 6, 2024 | Calls

The call report is a data repository where you choose which information will be displayed, and you can filter this data and sort it according to the information selected. To access it, go to the Reports > Calls menu and click on New report....

Call settings

Dec 6, 2024 | Calls

In the Calls screen of the Settings menu, you can register the services provided in a call, types of calls and configure the number of blank lines in the printed call. It is also possible to set a time limit for answering...

[Videos] How to run a Help Desk with PrintWayy

Dec 6, 2024 | Calls

Introduction to the Help Desk Customer calls Handling open calls SLA control Getting to know the Calls report

Step 1: Registering a client and generating an installation key

Dec 4, 2024 | First Steps

First of all, we'd like to welcome you! The PrintWayy solution is divided into two systems: PrintWayy Dragon, a web portal used to manage registrations, printers, counters, supplies, reports, financial closures, calls and alerts; and...