When you sign up to PrintWayy Dragon, you agree to pay a minimum, fixed monthly fee to access the features that were agreed during the negotiation. The contract also defines the fees for each module of the system: monitoring (mandatory), procurement and help desk (optional).
You will only pay more than the minimum monthly fee when the number of monitored machines exceeds the cost of the minimum monthly fee, in which case you will be charged for the total number of machines in each module. Another factor that may affect the change in the monthly fee is the annual readjustment provided for in the contract, where every time the client completes another twelve months of partnership, their contract is readjusted according to the IPCA index, thus impacting on the cost of the services.
For example:
Your minimum monthly fee is R$400.00, the monitoring fee is R$4.00, the supply fee is R$2.00 and the help desk fee is R$2.00. Using only the monitoring module, as long as the number of active printers in the system is between 1 and 100, you will pay the minimum monthly fee. If in a given month you expand your printer fleet or start using the other modules, the monthly fee will be calculated according to the rates applied.
How is the unit value of each printer calculated?
The unit value of each printer will be calculated based on the modules that are active in your management.
PrintWayy Dragon consists of three modules: monitoring, supply management and help desk.
The monitoring module is mandatory, so all printers that are active in the system will be charged in this module. The supply management and help desk modules, on the other hand, are optional, so you can choose which clients and devices they will be activated for and, consequently, will incur a specific charge when used.
In some contracts, a fixed price is negotiated that includes the monitoring and supply management modules, so that all printers will always have the same price.
The price of each module can be found in your contract in Annex 01.
For example:
Let's say your contract includes the following amounts per module:
Monitoring fee = R$ 4,00
Supplies fee = R$ 2,00
Calls fee = R$ 2,00
In a given month you monitored 115 printers. Of these, 35 were also active in the supply management module and 18 were active in the calls module. Your monthly fee will be calculated:
Monitoring = 115 x R$ 4,00 = R$ 460,00
Supplies = 35 x R$ 2,00 = R$ 70,00
Calls = 18 x R$ 2,00 = R$ 36,00
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Total monthly fee: R$ 566.00
What determines charging in the monitoring module?
The monitoring module is mandatory because it provides the information for the other modules in the system. Every printer that is linked to a customer will be charged in this module, even if it is configured as a backup, receives counters manually or has a communication failure.
From the moment you activate a printer on the client, our solution will constantly try to communicate and read the data. In the event of a failure, visual resources and alerts will be created to quickly identify the problem.
Once linked to a client, a printer will only stop being charged when its monitoring is deactivated, at which point you inform the system that it is no longer necessary to try to communicate with and collect information from the equipment in question.
What determines charging in the supply management module?
While the monitoring module shows the level of supplies in real time, the supply management module captures the supply exchanges that are taking place in the park.
The printer will be charged for this module as soon as the supply change is identified.
Once the system has identified the first change in the printer, the fee for this module will be charged every month thereafter. The printer will only stop being charged if the module is deactivated in its settings or even on the client as a whole.
The fee is applied for each printer that has had a supply change identified, regardless of how many supply changes the equipment has had.
What determines charging in the call module?
Unlike the monitoring and supply management modules, the tickets module is only charged for the month in which a particular printer has had new tickets opened.
For example:
You are monitoring 150 printers. Over the course of a month, 35 tickets were opened for 26 different printers. This month, you pay for monitoring the 150 printers and also the call module fee for the 26 printers. If the following month you have new tickets opened for only 15 printers, you will pay the fee for those 15 and so on.
Regardless of how many calls the same printer opens in a month, you will always be charged the fixed price for the module.