Printers by Customer

Settings

In the Settings tab of the printer details you can set some monitoring settings in relation to the current printer:

Monitoring

•  Monitor the alerts generated by this printer: with this setting enabled, all alerts generated by this printer will be monitored and will be available for review in the Alerts menu;
•  Backup Printer: Check this option to indicate that the printer is a backup printer. A backup printer is a "reserve" printer that is available to the customer, but is mostly off, and is only turned on in situations where it needs to temporarily replace another defective printer. PrintWayy will not raise alerts of communication failure for printers with this option enabled.

Time taken to answer calls

• Use the same call handling time settings as in the address: this setting indicates whether the printer should not use the same SLA settings as the address. If "no" is selected then the setting below will appear;
• Control time to answer the calls: even if you do not use the SLA settings of the current address of the printer, you can set as "yes" the time control to answer calls and then the next setting will appear;
• Maximum time for responding to calls: this configuration exists to indicate what the maximum service time is for that printer, dividing it further into Current Hours, Provider Working Hours, Customer Working Hours.

Exchanges of supplies and parts

• Enable supply change control for this printer: this setting is used to enable advanced controls for supplies in this printer such as: being able to record changes and additions of supplies and parts, track the history of average consumption and coverage per page, view the timeline of supplies, and get estimates of actual levels and predicted dates for upcoming changes;
• Use level increases to suggest supply changes: if this option is unchecked, when the level of a supply for this printer increases, PrintWayy will not register a supply change suggestion.

 

 

Adding counters on manual printer

Manual counter registration must be used to enter counters for printers that are allocated to clients, but are not yet automatically monitored by PrintWayy. It is possible to perform manual counter registration only for manually registered printers. The counters posted in this registration will be counted in the same way as the counters captured automatically, so it is necessary to pay maximum attention when performing the registration, to avoid inconsistency in the numbers and, consequently, failure in reports and graphs:

Attention: it is not possible to enter a capture date lower than the date entered on the last entry made. In addition, it is not possible to change data already registered. Therefore, be very careful when registering the manual counters.

Deactivating monitoring

To deactivate the monitoring of a printer, simply select it and click on the "Deactivate monitoring" button:

A confirmation window will pop up and you must confirm the time that this printer will be picked up from the client. By default, the time of the last communication between this printer and PrintWayy will appear.

Even after deactivating the monitoring, it is possible to see her information on this same screen, however, it is necessary to disable the option "Hide printers that are no longer monitored". Located in the upper right corner:

Reactivating monitoring

To reactivate monitoring is very simple, just select the printer that has monitoring disabled and click "ReactivateMonitoring":

Two options will then appear:

• Start a new monitoring, independent of the previous one: the printer will not display the history of counters and supplies of the first pass through the client, it will be like a first monitoring of this equipment on the client;
• Continue monitoring from where it left off: monitoring is continued from where it left off, so it is as if the printer never left the client and all the counter and supply history will continue to be displayed.

Simply choose and finalise the procedure by clicking on Reactivate monitoring.