Understand in detail how PrintWayy billing works

How do PrintWayy Dragon monthly fees work?

PrintWayy Dragon is a post-paid system. On the first working day of the month, we close the billing based on the previous month, and then send the customer the invoice.

Can I pay by PIX?

Yes, our boleto has this option, just use the QRCode for payment via PIX that is inserted in it.

My monthly fee was a fixed minimum and now it's changed, what happened?

PrintWayy Dragon has a fixed minimum monthly fee that is predefined when you sign up. There are two situations in which you will pay a higher amount. 

The first of these will be when the number of active printers in the system, multiplied by the unit value defined in the contract, exceeds the minimum monthly fee. In this case you will receive, in addition to the invoice and service invoice, a report detailing the number of active printers, in each module and for each client.

The second situation is the annual readjustment provided for in the contract. Every full year of the partnership, the cost is adjusted according to the IPCA index. 

Where do I see the tuition fee adjustments?

When your monthly fee is higher than the minimum, a document called the Closing Report will be sent with the billing (NFSe and boleto). It shows the number of active printers per client, modules and, at the bottom of the document, all the years in which there have been adjustments and their respective values.

How do I request a duplicate of an overdue boleto?

If the due date is over 30 days, you can contact the Finance department by WhatsApp at (49) 3019-2464. 

Simply send us your CNPJ number, and we will promptly send you the duplicate, which can be paid via boleto or using the QRCode available on it for payment via PIX.

This ticket will be recalculated with interest and fines proportional to the days overdue.

We also remind you that it is valid for 30 days, which means that if your monthly fee is overdue, you can use the same boleto you received in the e-mail to make the payment.

My access is blocked due to a financial problem, what should I do?

You can contact our Finance department via WhatsApp at (49) 3019-2464 and send us your CNPJ number. We will then verify the information on the existing financial backlog. 

Once the boleto has been paid, the bank may take up to 48 hours to inform us that it has been received. Once this has been verified, access to the system will be unblocked. 

If you need access urgently, you can send us proof of payment via WhatsApp. Our opening hours are from 9am to 12pm and from 2pm to 5pm - Monday to Friday.

To avoid any further inconvenience related to access being blocked, keep an eye on your inbox, as we send out weekly emails informing you when your bill is due, as well as notifications of late payment and possible blocking due to default.

How is the Supplies module charged?

Like the tickets module, supply management is an optional module, which will only be charged once it has been activated and used by a client.

As soon as the module is activated on the client, the PrintWayy Client module, which is responsible for monitoring the printers, starts to capture the supply changes that are taking place in the fleet. When the system captures a change and displays all the details in the pending changes menu, the module starts charging for the printer in question.

The number of exchanges captured and confirmed in the system does not affect the cost charged by the printer, which is fixed.

To stop this module being charged to a particular customer, simply go to the customer's details and deactivate the module.

How is the Calls module charged?

Like the supply management module, the tickets module is optional. You will be charged when the following conditions are met:

  • module is activated on one or more clients
  • and one or more calls were opened for a printer during the month

The ticket can be opened by your end customer and also by your internal team, depending on how it is configured in your environment.

The number of calls opened for the same printer does not alter the amount that will be charged for it. The cost will always be fixed, as established in the contract. If the partnership is more than one year old, note the current price, which may have been adjusted.

I deactivated a printer that is still being charged, what should I do?

As it is a post-paid system, if the equipment is deactivated, the last charge will be in the month following deactivation, as this is the last invoice for the deactivated equipment. 

For example, if you deactivated a printer in the monitoring module on 05/01/2024, your last invoice will be due in February 2024.

I have printers in my fleet with communication faults and they are being charged, how do I proceed?

In accordance with Annex 01 of our contract, all equipment that was active in the previous month is charged monthly. Equipment is considered active when:

  • Have received at least one meter reading, alert or supply level, either automatically or manually, or;
  • When associated with a client, with active monitoring, but without communicationgenerating system alerts.

From the moment you define that you want to monitor a printer, PrintWayy Dragon will fulfill this mission until you signal otherwise by disabling monitoring.

When a printer stops communicating, we open the communication failure alert, send an e-mail and also show this pending issue elsewhere in the system, such as in the closing report, for example. 

These features help your team to keep monitoring up to date, so that you don't arrive on closing day with unaccounted-for printers, and so that when a printer leaves a client/contract, you can see the need to deactivate monitoring.

Charges will continue to be levied until they are duly deactivated.

I want to change a printer from one client to another, will I be charged twice?

If a printer in your fleet is monitored by more than one client in the same month, it will only be charged once. Our billing routine takes into account the serial number of each printer, guaranteeing single billing.

I want to end my contract with PrintWayy, what should I do?

As provided for in our contract, you can formalize your intention to cancel by giving us 30 days' notice in writing. This notice can be sent to financeiro@printwayy.com or by WhatsApp message to (49) 3019-2464. As soon as we receive your message, we will contact you to better understand your reasons and proceed with the cancellation.