Over time, our support team has catalogued some very common situations in the process of monitoring via USB. You can follow how to monitor a USB printer by clicking here. And below, we have some explanations that can help you if you are unable to monitor a model.
Problems with monitoring on BROTHER printers
Brother brand printers usually install a service name "BRy" and, is vital for communication via USB that this service is disabled. Were made tests to check the operation of the printer with this service deactivated and there were no problems, so you can deactivate without fear.
Other services are known to our support team, so the same problems can happen: BrStMonW.exe, BrMfcWnd.exe and Brmfcwnd.exe.
This service is in the list of Windows services, to get to it just press the Windows+R keys and type "services.msc". In Windows 7, Windows Server 2008 or higher, you can also type "services.msc" in the start menu and then press "Enter".
Disabling Bidirectional Support
This should be done when searching for the printer via USB does not work!
Bidirectional Support is a feature found on most printers and can be found under Printer Properties on Windows printers or Printers and Scanners, the name will depend on the version of Windows you are using.
Then go to the Ports tab and find the Bidirectional Support option, after that just disable it and click Apply.
Changing the USB port
This should be done when searching for the printer via USB does not work!
Another procedure that can be performed to perform USB monitoring attempts, is to turn off the printer, change the USB port where it is connected to the computer and turn it back on, perform a printout and try searching again.
Can USB printer take a serial that is not hers?
Yes, because it can be registered in the operating system registry keys when a USB printer is removed, so the right thing to do before monitoring the new USB printer is to check which serial number PrintWayy has captured and edit that serial number in the corresponding field, only then monitor it.
To return to the Utilities menu click here.